Returns & Exchanges
At OneMoreHair, we want you to love your new look, which is why we offer a 30-day return window for products in their original, unaltered condition. Please ensure all lace remains uncut and original packaging is intact to qualify for a full refund or exchange.
Initiate Your Request
Contact our support team at [email protected] with your order number and photos of the item to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the hair extensions in their original silk bag and box, ensuring all tags are attached and the hair has not been brushed or installed.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Quality Inspection & Refund
Once our warehouse receives and inspects the item for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing